Maintenance Request

At Ray White Noble Property Management, we want every tenant to enjoy a safe, comfortable, and well-maintained rental property. If you’ve noticed something that needs repairing, please let us know as soon as possible so we can arrange the appropriate action.

Reporting maintenance concerns early helps minimise further damage, protects the property, and enables our property management team to coordinate repairs efficiently with the property owner and trusted contractors.

Before You Submit Your Request

To help us respond quickly, please provide as much information as you can, including:

• A detailed description of the repair or maintenance issue
• The location of the problem within the rental property
• Photos or videos, if available
• When you first noticed the issue and whether it has become worse
• Your preferred contact details and suitable times for property access, if needed

Providing complete information allows us to assess your request and organise the most appropriate solution without unnecessary delays.

Urgent Maintenance

If the issue presents an immediate risk to health or safety, causes serious damage to the property, interrupts essential services such as water, power, or heating, or affects the security of your home, please contact our emergency maintenance service immediately using the details provided at the start of your tenancy.

If there is an immediate threat to life or safety, always call 111 first.

Non-Urgent Maintenance Requests

For routine repairs and general maintenance, please submit your request through Tapi Messenger.

Be sure to include a clear explanation of the issue together with photos or videos where possible. Once your request has been received, our property management team will review the information, liaise with the property owner where required, arrange the appropriate contractor, and keep you informed throughout the process.

Please do not organise or authorise repairs yourself unless you have received prior approval from your Ray White Noble Property Management property manager.

Need Assistance?

If you have any questions about a maintenance request or need further guidance, our team is here to help. We’re committed to ensuring maintenance issues are managed promptly and professionally, helping you enjoy a positive tenancy experience.