Maintenance Request

Report a Repair or Maintenance Issue

Keeping your rental home in good condition starts with reporting problems as soon as you notice them. Ray White Noble Property Management encourages tenants to let us know about repairs early so we can assess the issue and arrange the next steps.

Clear information helps our property management team communicate with the property owner and organise the appropriate tradespeople when repairs are needed.

What to Include in Your Request

When submitting a maintenance request, please provide:

• A clear description of the problem
• The area of the property affected
• Photos or videos, if available
• When you first noticed the issue
• Your contact details and suitable access times, if required

The more detail you provide, the easier it is for our team to understand the problem and determine what needs to happen next.

Urgent Maintenance

If a maintenance issue poses an immediate risk to safety, causes serious property damage or affects essential services or the security of your home, contact the emergency maintenance service using the details provided at the start of your tenancy.

For an immediate threat to life or safety, call 111 first.

Submit a Routine Maintenance Request

For non-urgent repairs, please submit your request through Tapi Messenger. Include a description of the issue and attach photos or videos where possible.

Our property management team will review your request, contact the property owner when needed and coordinate the appropriate repairs. We will keep you updated as the request progresses.

Please wait for approval from your Ray White Noble Property Management property manager before arranging or authorising repairs yourself.

Need Help?

If you’re unsure how to report a problem or need assistance with a maintenance request, contact Ray White Noble Property Management. Our team can help you understand the process and guide you through the next steps.